Plans for Additional
Products and Services
More ways to make your customer feedback transformative.
Building a truly customer-centric feedback solution often requires services such as expert panels, expanded email capacity, SMS messaging, enterprise applications integrations, and more.
Collect feedback and data
through many channels
Additional
Emails:
When you’re conducting a lot of surveys with large groups of people, you might reach the 10,000-email per month limit. You can extend this with more emails to get the feedback you need.
SMS
Distribution:
Research shows that people respond to SMS texts more often and faster than email. When people don’t respond to emails, this is the best way to reach them.
Website
Intercepts:
Getting people’s feedback in real-time while they’re interacting with your brand is difficult, but our website intercepts gives you the best chance to capture their feedback.
A simple pop-up allows you to gather immediate and fresh feedback.
Panel
Services:
Our Panel Services team is standing by to help you identify and survey the right people to get the answers you need. Contact our team for more information.
Should you want to reach a new audience more affordably, you can also use our self-service Survey Audiences within the product.
Call 1-800-609-6480 or contact us
to add more ways to collect feedback.
Integrate feedback and data
into your core systems
CRM
Integrations:
Putting feedback at the center of your CRM solutions (e.g. Salesforce and Microsoft Dynamics) gives your customer-facing teams the specific and personal feedback from your customers. This allows your team to take actions based on that feedback to keep each customer happy and engaged.
Marketing
Integrations:
Integrating feedback into marketing applications, such as HubSpot and MailChimp, allows you to trigger surveys and operational actions based on what your customers are telling you.
Business Intelligence Integrations:
Many teams need to dig deep into feedback and data to present information and tell stories. Our business intelligence integrations (e.g. Tableau and Power BI) make it easy to create dashboards and present live data in visually captivating ways.
Integrate With Anything:
Our customers have integrated Alchemer into hundreds of different enterprise integrations without implementation or extensive customization.
Call 1-800-609-6480 or contact us
to add integrations.
Make it easy for your business
to adopt Alchemer
Transfer
Services:
Making the switch to Alchemer can create anxiety about the continuity of your surveys and feedback. We have the team ready to help you make that transition easy.
Additional
Private Domains:
Integrating feedback into marketing At an enterprise level, you might need multiple domains in order to support sub-brands. This allows you to keep all of your seats under one license, but still have the ability to separate surveys from different groups.
Single Sign On
(SSO):
If you already use an Identity Provider (IDP) to manage your logins and system access points, you can include Alchemer in that solution. We support any IDP that uses the SAML 2.0 protocol.
Additional
API Calls:
Because Alchemer is built on an open architecture, it’s easy to add custom features and integrations. If you find your integrations reaching our throttle limits, you can buy additional bandwidth.
Call 1-800-609-6480 or contact us
to get the most from Alchemer
Activated
NPS Solution
Set up, manage, monitor, and act on your customer feedback.
The Alchemer Activated NPS Solution is a complete suite of services to help you set up, manage, monitor, and act on your customer feedback.
Unleash the power of
Video Feedback
Start seeing and hearing what people really believe with video feedback.
It’s the quick, easy, and affordable way to hear directly from your respondents. Plus you get human-produced transcriptions and AI-powered sentiment analysis for powerful reporting.
Help your people take action faster
To get your feedback into the right hands faster, our Professional Services and Training teams can help you build the systems you need, or teach you how to do it yourself.
Professional Services:
Our Professional Services Team can help you collect the best feedback, integrate it into your systems, gain insights through reports. They can also help you consolidate your surveys under one governable and flexible solution so you can operationalize feedback to accelerate your business.
Training Services:
Our training teaches you how to turn surveys into actionable feedback through Ultimate Training events, standard 1-on-1 trainings, and custom 1-on-1 trainings.