The post September Newsletter appeared first on Alchemer.
]]>If you’re wondering where September went, you are not alone. Vacations are over, the weather is changing, and now is the time to get everything lined up for the fourth-quarter push. As always, we’d love to know if you find this information valuable. Please share your ideas and feedback using this survey (which is also at the end of the newsletter).
The fast-paced world of market research is evolving. Use this comprehensive guide to discover which features to look for in choosing market research tools for 2022. Read More.
If you want to see how Alchemer compares to the rest of the top survey solutions for market researchers, click here.
Alchemer Is Still the Most Implementable on G2
If you’re looking to switch survey platforms, or want to consolidate your various survey tools to one easily managed solution, Alchemer makes it easy. This month we took home awards for Most Implementable survey software. We also won Highest User Adoption, Fastest Implementation, Easiest Setup, and Best Meets Requirements for Fall 2021. Read more.
Building Your Survey with the Right Questions
Many people jump directly into the “build” phase of their survey, but spending some time designing the survey before building it can help you better achieve your survey goals and learning objectives. Click here to read more.
What’s the Big Deal About Max Diff?
Max Diff is one question type most survey software providers dance around. Max Diff encourages respondents to make tough choices so you can uncover what they really find most important. Discover why Max Diff can make a big difference for you. Read More.
Alchemer Customer Survey Results
Last month we ran a survey of our customers (and thank you to everybody who participated). It really helped us get to know you better. Here’s what we learned from you last month.
- 54.4% of you use Alchemer for Market Research.
- The feature you value most is Question Types (good thing we have twice as many)
- Pepperoni was the big winner in pizza toppings.
- Chocolate edged out Mint Chocolate Chip for ice-cream flavors.
Read the rest of the results here!
September Survey: You and Pets
Last month you told us about your pets. Dogs were the big winner, with more than half (58%) of our respondents providing care for canines. Cats followed at 36% with None coming in ahead of fish. See the Results.
This month’s survey is about candy (or sweets). It features the Cascading Menus question type. Tell us your favorites as a kid and now. Take our quick survey here.
Question from August
In response to our August newsletter, one reader asked, “I am looking for information regarding your security systems and how you keep client data confidential and protected?”
Great question, Frances! Alchemer took the GDPR compliance as the benchmark for protecting all of our customers’ and respondents’ privacy, regardless of where they are. We have data centers in Europe, the US, and Canada to help comply with GDPR, along with support centers in the US and Europe. We also employ a secure application and data architecture with a Virtual Private Cloud (VPC) to create separate network segments using AWS Security Groups (which are like firewall rules). Visit our security page for more information and our security whitepaper. Read More.
Thanks for this great question. If you have a question or want to see something new or helpful discussed in our next newsletter, tell us in this survey. Or email [email protected] if you prefer.
Want Something More?
If you want to get more out of your Alchemer solution, click here to see what’s possible.
Want to start a free trial and see for yourself? Click here!
That’s All for this Month.
Tune in next month to see if your suggestion or story made the cut. And if you didn’t submit one, that’s cool, we’ll catch you next month. Want to leave a suggestion? Click here to take our Newsletter survey. Thank you for your time and support.
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]]>The post Our Secret Life with Pets appeared first on Alchemer.
]]>In August, we asked our readers about their current pets, pets they would love to own, and fantasy pets. We were a little surprised by the results, to be honest.
We honestly expected Cats to come in a little higher on the list, given their low maintenance. But the dog lovers in our office approve of this answer.
Dogs won again. We were a little surprised that more people didn’t want ponies, although alpacas and llamas might have stolen market share here.
Our guess here is that a fair amount of people watched cartoons before answering this question. Bear was the big winner, with Otter, Giraffe, Panda, and Falcon rounding out the top five. We’re a little worried that so many people wanted velociraptors, but impressed with the number of people who preferred capybaras.
Given that Halloween is just a month away, let’s find out what kind of candy you like. We hope you’ll take our survey here: https://survey.alchemer.com/s3/6535189/Favorite-Sweets. This survey was built using Cascading Menus in Alchemer.
To run your own survey, click here to start a free trial!
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]]>The post May 2021 Monthly Insider appeared first on Alchemer.
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Why Customer Experience Programs Miss Their Mark
A new Forrester Consulting study finds the vast majority of Customer Experience (CX) and Voice of the Customer (VoC) programs fail to respond to customer feedback. The key findings….. read more
DEI&B
Diversity, Equity, Inclusion, and Belonging (DEI&B) topics have recently come to the forefront of our thinking. But are you just checking a box or is your strategy truly adding value to your organization? Listen to this insightful Alchemer webinar to learn how to foster an inclusive and equitable working experience for your employees with a comprehensive and well-executed DEI&B strategy.
Complete this survey for more information on creating a DEIB framework.
What’s New from Alchemer University?
Regardless of how much work and thought went into your project setup and launch, all that effort could fall flat without effective analysis and reports. Fortunately, Alchemer offers excellent reporting capabilities that often get overlooked.
Looking to Solve Something Else?
You will find all of the Alchemer University courses in the Alchemer application at the bottom of the left-hand navigation menu.
Alchemer Panel Services
The Alchemer Panels team consists of seasoned professionals with deep expertise in finding the ideal audience, guiding clients in how to get the most from Panels, and ultimately, collecting the information and insights they need to make the best decisions possible. The team’s secret sauce is not just managing the mechanics of reaching your desired target audience quickly, efficiently, and cost-effectively, which they do exceptionally well; but rather, ensuring that the data collected is clean, high-quality, and actionable.
We can help you and your business.
Vendor Security Risk Assessment Simplifies InfoSec
Running security risk assessments is one of the most thankless jobs in information security. Yet it’s necessary to keep your InfoSec process strong. The Alchemer Director of Compliance and Security walks us through managing risk, not questionnaires. Read more.
Tips & Tricks
Three Ways to Make Your Exports Easier to Read
Exporting the data you collect in Alchemer to a CSV or Excel format can create some challenges when you try to sift through the exports to view your survey response data simply.
Fortunately, we have a few tips to help!
Thank you
Thank you for reading our May newsletter. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
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]]>The post Alchemer Monthly Insider, March appeared first on Alchemer.
]]>Alchemer Customer Engagement for Sales
Alchemer Customer Engagement for Sales is designed to help sales teams build hyper-personalized relationships with customers throughout the entire buyer’s journey. Susan McGovern, VP of Customer Value and Enablement, shares her thoughts in a recent interview and went more in depth in this webinar with SVP of Sales, Mary Beth Addison.
Employee Centricity is Customer Centricity
It’s been a year since the pandemic arrived and we closed the Alchemer office in Boulder and sent everybody home. Over the last 12 months, everything about the workplace has changed. At Alchemer our customers are the center of our business. However, there’s an additional layer that’s part of that foundation – our employees. Alchemer’s VP of Human Resources, Heather Rollins, writes that fundamentally, employee centricity empowers employees to put the customer at the heart of every business decision.
What’s New from Alchemer University?
AU’s newest program includes seven courses to help you identify the best mix of distribution methods to reach multiple groups of respondents, increase response rates, and keep all the data in one project. Learn more.
Looking to Solve Something Else?
You will find all of the Alchemer University Courses in the Alchemer app at the bottom of the left-hand navigation menu.
Education and Research
Research is the foundation of many educational institutions, but if your survey solution doesn’t work across all your needs, you might be spending money you could use elsewhere. Alchemer offers many uses throughout campus, without giving up the centralized IT control your institution needs to protect respondents, students, faculty, staff, and alumni. Learn More.
Tips & Tricks
Employee Engagement – Anonymous Surveys by Department
Employees are an important part of your business foundation and can provide critical insights impacting the bottom line. Whether you want a quick pulse check, or a more in-depth review, allowing your employees to provide their feedback anonymously is invaluable. Learn how to set up anonymity in your Alchemer surveys. Learn more.
Customer-Centric Extras
More in Employee and Customer Centricity:
- Get the Customer-Centric E-Guide
- Trends in Customer Centricity
- Employee Cenricity: Behind the scenes at Alchemer
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]]>The post October Monthly Insider appeared first on Alchemer.
]]>Our name is Alchemer
We changed our name from SurveyGizmo to Alchemer. We’ve always been more than survey software and much more comprehensive than our name implied. We still offer surveys, but it is just part of what we provide. Alchemer makes you truly customer-centric, turning the voice of your customers into the right response from your organization. Read more
Webinar: Empathetic Customer Experience
Alan Webber, VP Customer Experience at IDC and David Roberts, CEO at Alchemer will be presenting a webinar on Empathetic Customer Experience. They will discuss how customers created the experience economy and how enterprises can better engage customers by creating intimacy through technology. Join us 10/29, 1:00 pm ET, for this presentation.
Audiences/ Panel Services
Learn how multiple groups are using panels for traditional market research, message testing to identify new customers, “pulse checks” on the changing economy, and more. Learn how
Alchemer University
We created Alchemer University to transform online learning into immediate action for customers. Updates include faster access to interactive, self-paced, e-learning content. Turn learning into action
Tips & Tricks
Ensure that you are collecting optimal input by using reCAPTCHA Action to quickly validate respondents, eliminate bots, and protect your surveys against email filters. Learn how
Thank you
Thank you for reading our October newsletter. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
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]]>The post August 2020 appeared first on Alchemer.
]]>By September 8, All Alchemer Accounts will be Upgraded to the New User Interface!
Our new Enterprise Experience interface provides better access to the features you use most. We’re migrating all users to it for free over the next month. There is no impact on your surveys or survey respondents. You can wait for us to move you, or you can move on your own. Learn More.
Increase Your NPS and Reduce Customer Churn with the Activated NPS Solution
Want to increase your Net Promoter Score by 15%? Reduce customer churn by 3%? Those are the results we’re seeing from the Activated NPS Solution after just a few months. Learn how you can retain more of your customers. Learn More.
Customer Case Study: Mozilla Creates Actionable Voice of the Customer Feedback
“Sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. Click here to read more.
Support Tip of the Month:
Plan Ahead Before Building a Survey
To meet your objective, it’s imperative to lay out a clear process before building your survey. Here are four questions to help you gather the feedback you need to address the questions you want answered. Read More.
EU-US Privacy Shield Struck Down,
Alchemer Customers Not Impacted
When the Court of Justice of the European Union (ECJ) recently invalidated the EU-US Privacy Shield framework, it affected about 5,300 companies. Alchemer customers, however, were not affected as we did not rely solely on the Privacy Shield membership for GDPR compliance. We always execute standard contractual clauses with our EU customers. Additionally, we have maintained an EU data center in Germany, and our software is GDPR compliant. Read More.
Thank you
Thank you for reading our August newsletter. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
Please be safe and look out for each other.
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Discover the Return-to-Work Solution: Reopen Your Offices With Confidence
Many companies are starting to reopen their offices. With the Alchemer Return-to-Work Solution, businesses can reopen with confidence. This new solution provides repeatable, trackable, and easy-to-use processes for employees to follow when returning to the office. Learn more on how we can help your company return to work safely and confidently.
Alchemer University (Au) Introduces New Training: Actions Program
Do you know which actions a survey response should trigger? Should you display a Results Chart or automatically send an email? Our latest training will identify the best actions to use and how to build and implement them to make your surveys more effective. This training, along with 30 more courses, are free to our paid and trial subscribers.
Enterprise Experience Console: A new UI to Advance our navigation and usability
We are constantly enhancing the Alchemer platform. We recommend you explore the Enterprise Experience. This new UI makes the most powerful and commonly used features more visible. To try it out for free, visit this blog post.
G2: Alchemer leads in User Adoption, Implementation, and overall Best Results
G2.com is the world’s leading business software review platform. For Summer 2020, reviewers identified Alchemer as having the Highest User Adoption, being the Most Implementable Enterprise solution, and having the Best Results overall in the enterprise category. To find out why Brian S. called us a “freakishly good survey tool!” click here.
Support Tip of the Month:
Quickly search your survey and see the whole picture
A commonly overlooked Alchemer feature is “Find & Replace,“ which allows you to quickly search your survey for something you want to update. Also rarely used, “Bulk Editor” shows you the entire survey so you can easily see and choose which pages or questions to set as required and which ones to enable or disable. Click here to learn more.
Thank you
Thank you for reading our July newsletter. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
Please be safe and look out for each other.
]]>We have shared in previous newsletters how we and our customers are coping with the pandemic. Now we are struggling with something new — the harsh reality of racism.
Things need to change in America and we all need to do our part. At Alchemer we believe change begins with listening with the intent to truly understand. Listening is key.
As with many companies, we are focusing new efforts on understanding what we can do to drive this change. We’ll share our progress in future newsletters.
Announcing the Sales Motion Optimizer Solution: Close More and Bigger Deals
80% of buyers say the sales experience is as important as the actual product. Our new Sales Motion Optimizer Solution delivers a hyper-personalized sales experience that fully engages prospects. Optimizing your sales motion will drive more and bigger deals. Click Learn More to see how we can make that happen.
Alchemer University (AU) Introduces New Training: “Building Advanced Questions”
Last month SGU launched the “Account Administration” program – this month we are introducing the “Building Advanced Questions” training. This four-course training program provides expert guidance on how to ask the right questions to deliver the results you need. This training, along with 27 more courses, are free to our paid and trial subscribers. Learn More
IDC: Alchemer Extends Its Customer Experience Intelligence Reach
A recently published profile of Alchemer by IDC, a leading technology analyst firm, highlights how our platform addresses the “pain points brands face in gathering, analyzing, and operationalizing customer engagement data.” Yes, we are much more than great survey software. To read more from IDC, click here.
Customer Case Study:
Sahler Research Assesses Changing Spending Behavior Related to COVID-19
Can China offer a roadmap for consumer spending in the US? Sahler Research believes that China is several months ahead of the US in its recovery from COVID-19. By surveying Chinese consumers, they believe they can better forecast when, if ever, the US will return to normal consumer-buying behavior. Read how the Alchemer Panels Team supported Sahler Research in reaching Chinese consumers.
Support Tip of the Month:
Leverage Merge Codes to deliver tailored experiences
When you add merge codes to your surveys, they can, for example, dynamically display data from previous questions. This allows you to create more of a conversation with your respondents, which in turn drives better responses. To see how merge codes can help improve your surveys, click here.
Thank you
Thank you for reading our June newsletter. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
Please be safe and look out for each other.
]]>Helping our customers – and being inspired by them – during the Coronavirus
Staying connected to your employees is critical. Soon, managing the complexity of employees returning to work will be just as critical. We’ve created two free surveys – The Employee Connection Pulse and The Return To Work Assessment – to help our customers engage with employees until it’s time to go back into the office.
We love helping customers with our COVID-19 tools, but we are truly inspired by our customers and the powerful actions they are taking with Alchemer to positively impact the pandemic. Click here to read their inspiring stories.
Announcing the Employee Experience Solution: Increase Employee Engagement Now
Our latest solution provides HR teams with standardized and automated processes for tracking employee experience and managing employee requests. See how the Employee Experience Solution can help you increase employee engagement. Learn More!
Adding Power BI Integration to our Business Intelligence suite
We have always provided excellent reporting capabilities for our customers, including native reports and integration with Tableau. We have added Power BI to the list. Customers can automatically stream live data into Power BI to build dashboards, reports, and data models with the latest results from their surveys. Our newest reporting integration joins our family of CRM, Marketing, and communication integrations. Learn More.
Create risk assessments with the new Risk Assessment Solution
Managing vendor security assessments are time-consuming and cumbersome. And information security professionals can easily miss the important input feedback. Our new Risk Assessment Solution automates this manual process so assessments can be distributed, reviewed, and managed in hours instead of days. Read more.
Customer Case Study: Professional Development and Research Institute on Blindness
The PDRIB is at the forefront of professional training and research to empower blind individuals to lead independent lives. Read how Alchemer is helping them achieve their mission by providing our accessible research platform. Read more.
Support Tip of the Month: Do more with our Text & Translations feature
Our “Text and Translations” can do much more than translations. It can also customize your project by changing default-error messaging, navigation-button text, wording in reports, and more. Check out this blog post for step-by-step instructions on how to use “Text and Translations” for more than just translations.
Thank you
Thank you for reading our May newsletter. If you have an interesting story about using Alchemer or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
Please be safe and look out for each other.
]]>The post April 2020 appeared first on Alchemer.
]]>Business continuity during the Coronavirus
As of Monday, March 16, 2020, all Alchemer employees are working from home. We are fortunate that, as a software company, this change is fairly straightforward and won’t impact our ability to support our customers. Our Support Heroes and Account Managers are available to you, and they can be reached through the normal communication channels – one change is that we have extended our Support Team’s phone hours. They’re now available from 6 AM MST to 6 PM MST. Read More.
We are grateful for your business and we hope that you are safe and well.
Announcing Alchemer University – we’ve made learning Alchemer easy
We’ve created an integrated digital learning system so you can maximize your Alchemer investment. Alchemer University is integrated into the Alchemer application. Just log in to the application, click on the “Alchemer University” link, and you have access to our self-paced learning program. Learn More.
See and hear your respondents with Voxpopme video capture
Video Feedback allows researchers to gauge people’s sentiments. Gathering these responses now is particularly important to researchers and HR professionals since focus groups and in-office interviews are not currently an option. Alchemer has partnered with Voxpopme to provide the best video capabilities within our platform. Read More.
Stay connected to your employees during this extended remote-working time
Nearly every business is challenged by the new virtual work environment. How can we stay connected when we aren’t together? To help, we created a new template in our survey library called Employee Connection Pulse. This survey measures how equipped and supported your employees feel in this virtual environment. The survey is now available and is free with your existing Alchemer subscription. Read More.
Improve customer retention by activating your satisfaction ratings
Did you think that you could improve your NPS rating and retain more customers by acting on their ratings of your business? Our Activated NPS Solution integrates your NPS, CES, or CSAT responses into the systems you already use. Responses automatically trigger your marketing, sales and support actions. This allows your teams to respond immediately to resolve issues and provide answers. With the Activated NPS Solution, customers feel heard, and your satisfaction ratings – and your customer retention – improve.
Find out more by listening to this webinar on Alchemer’s Activated NPS Solution.
Democratized Software: Empowering the Business: InformationWeek
Recently, InformationWeek published an article by Alchemer CEO, David Roberts. He focuses on how enterprise software is changing to better serve customers and empower employees.
David highlights that many businesses are leveraging democratized software to allow more people – especially businesspeople on the front-line with their customers – to own and solve their customers’ needs. Read the article here.
Expand your survey reach with our new products
Based on your requests, we recently launched two new products.
Do you have an audience that is hard to reach by email? Now you can easily send a text that will prompt them to respond. SMS distribution is an affordable way to raise response rates for your surveys.
Do you need to connect your Alchemer surveys to Microsoft Dynamics and share information between the two products? With our Microsoft Dynamics integration, department managers can integrate customer feedback into the systems they use every day. In addition to Microsoft Dynamics, we offer integrations with Salesforce, HubSpot, Tableau, and other applications.
Customer Case Study: Four Winds Interactive Increased Employee NPS 10X
Retaining the best employees requires meeting their needs. Four Winds Interactive (FWI) built a program that addresses this directly. They recognize that employee hiring, retention, and engagement starts with listening to and acting on employee feedback. Find out how FWI worked with Alchemer to create a continual feedback loop to fuel a 10-fold increase in their Employee Net Promoter Score (eNPS).
Alchemer already helps you capture great customer feedback. Now we also help you act on that feedback to immediately improve customer satisfaction to drive higher renewals and growth. Read the Case Study.
Advancing our navigation and usability
We are constantly enhancing the Alchemer platform. The latest development is the Enterprise Console, a new way to organize information that makes the most powerful and most commonly used features more visible. The first iteration of the new console is the Enterprise Experience. Read About It.
Thank you
Thank you for reading our newsletter. We look forward to providing more helpful information in each month’s issue. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey or emailing [email protected].
Thank you for your business and please be safe and look out for each other.
To subscribe to the Alchemer Newsletter, click here.
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