Now when copying surveys, you have the option to select “Copy Quota” which copies over any Logic Quotas and Distributed Logic Quotas to the new survey. Copying of Overall Quota is unchanged.

The process is as simple as selecting the project with the quotas you’d like to copy, and then within the Copy window selecting “Copy Quotas” and naming the new survey.

This new feature saves you time by removing the need for manual replication. For more information and a detailed description of how to take advantage of this feature, please visit the Copy Quotas documentation.

Quotas are available with Professional and Full Access subscriptions.

The post Discover the New Copy Quota Feature appeared first on Alchemer.

By Steve Snyder, Director of Product Marketing at Alchemer

There’s only one way to reach GenZ – the TikTok generation – and that’s where they live, work, and play. On their phones. And once you get them to take your survey, you can’t ask them to write an essay on their phones. That’s just cruel (and a really good way to lose quality respondents).

That’s exactly why Alchemer offers SMS Survey Distribution and Video Feedback Questions. In short, SMS Survey Distribution lets you message people on their phones, which dramatically improves response rates. Especially with GenZ. Video Feedback Questions allow people used to Zoom, FaceTime, and recording Velfies (video selfies) to answer questions in a way they’re comfortable. It also gives you all the nonverbal communication that is lost in essay questions.

Alchemer SMS Survey Distribution

To make it easier to increase response rates – even for difficult-to-reach demographics like GenZ – take advantage of Alchemer SMS Survey Distribution. The SMS Survey Distribution is fully managed and does not charge for opt-out messages. There are also no additional costs when a message breaks into two, due to the length of content.

You can buy SMS messages in blocks of 10,000 with 20 unique, long-code phone numbers. You aren’t limited to short-code (five-digit) numbers that are often shared for multiple companies.

This allows you to send up to 4,000 messages per day, with high deliverability (sending more than 4,000 a day may trigger a carrier to block your sending phone number permanently). When you send your first 10,000 messages, you can purchase additional blocks that are good for the length of your current contract.  

Alchemer Video Feedback

You can also replace essay questions with Alchemer Video Feedback Questions, which enable people to respond quickly while also capturing the visual cues and verbal nuances you need to get the whole story. You also receive transcripts and sentiment scoring. You get add Video Feedback Questions to your survey in pre-purchased lots of 250 minutes.

Video Feedback Questions are easy to add to any survey. You can limit the length and set your budget, so that you don’t get hit with unexpected charges or overages. Your audience responds within the survey – they’re not redirected out to another website. 

Feedback is sent for transcription and sentiment analysis as it comes in, and you receive the final transcript along with the video responses and accompanying sentiment analysis once ready. Powered through IBM Watson, the sentiment analysis uses machine learning along with natural language processing to identify sentiments expressed in each response. 

Extend Your Reach and Breadth

Even if you’re not aiming for GenZ or TikTok enthusiasts, adding SMS Survey Distribution and Video Feedback Questions will improve your response rates and deliver richer responses. Both products require an annual license, and the blocks you buy are good for the length of your current subscription.

You can learn more here.

Looking for additional features you can add to your account, click here.

The post Surveying the TikTok Generation appeared first on Alchemer.

On June 30, Alchemer University launched a new series of courses on Actions.

Actions are a powerful component of a survey because they allow a survey response to trigger some kind of task, whether to send a reply saying thank you, or to display a results chart. These tasks are typically performed behind the scenes without the survey respondent being aware of it. There are some though, that are displayed to the survey respondent, such as Results Chart, Quiz Score, Section Navigator, and more.

The Alchemer University Actions Program includes nine courses to help you understand how to build actions, how they work, and most importantly, how to creatively implement actions in projects to help automate responses, processes, and workflows.

This is a great course for intermediate users to explore after completing the Beginner Essentials programs.

New courses include:

• Course 1: Result Chart Actions
• Course 2: Hidden Value Actions
• Course 3: URL Redirect Actions
• Course 4: Send Email Actions
• Course 5: Percent Branch Actions
• Course 6: Quiz Score Actions
• Course 7: Login/Password Actions
• Course 8: Section Navigator Actions
• Course 9: Page Timer Actions

Course 1: Result Chart Actions
By the end of this course, you will be able to:
• Identify uses for the Result Chart Action
• Build a Result Chart Action
• Preview a Result Chart Action

Course 2: Hidden Value Actions
By the end of this course, you will be able to:
• Identify uses for the Hidden Value Action
• Build a Hidden Value Action
• Preview a Hidden Value Action

Course 3: URL Redirect Actions
By the end of this course, you will be able to:
• Identify uses for the URL Redirect Action
• Build a URL Redirect Action
• Preview a URL Redirect Action

Course 4: Send Email Actions
By the end of this course, you will be able to:
• Identify uses for the Send Email Action
• Build a Send Email Action
• Preview a Send Email Action

Course 5: Percent Branch Actions
By the end of this course, you will be able to:
• Identify uses for the Percent Branch Action
• Build a Percent Branch Action
• Preview a Percent Branch Action

Course 6: Quiz Score Actions
By the end of this course, you will be able to:
• Identify uses for the Quiz Score Action
• Build a Tally Quiz Score Action
• Preview a Tally Quiz Score Action
• Identify ways to use Quiz Score data

Course 7: Login/Password Actions
By the end of this course, you will be able to:
• Identify uses for the Login/Password Action
• Build a Login/Password Action
• Preview a Login/Password Action

Course 8: Section Navigator Actions
By the end of this course, you will be able to:
• Identify uses for the Section Navigator Action
• Build a Section Navigator Action
• Preview a Section Navigator Action

Course 9: Page Timer Actions
By the end of this course, you will be able to:
• Identify uses for the Page Timer Action
• Build a Page Timer Action
• Preview a Page Timer Action

Get Started Today

Since the first program was released just a few months ago, more than 6700 Alchemer users have successfully enrolled and participated in Alchemer University Courses to increase their knowledge and usage of the application. Login to the Alchemer app, then click on Alchemer University to check out our other programs as well:

• Beginning Essentials Level 1
• Beginning Essentials Level 2
• Account Administration
• Building Advanced Questions

The post How to Take Action: New Courses from Alchemer University appeared first on Alchemer.

Collecting the very best feedback isn’t just about picking the right audience and getting a statistically valid sample. It’s also about asking the right questions in ways that deliver the results you need. And that’s why we created the Building Advanced Questions program as part of our Alchemer Alchemer University (SGU) offering.

The Building Advanced Questions Program includes four courses to help users understand the functionality of Advanced Question Types including: complex grids; grouped questions; and Alchemer’s suite of market research questions. Users will also learn tips and skills to improve the respondent experience and collect clean data.

This is a great course for intermediate users to explore after completing the Beginner Essentials programs. 

New courses include:
Course 1: Enhancing Survey Questions
By the end of this course, you will be able to:
• List how options on the Layout Tab can help improve the respondent experience
• List how options on the Validation Tab can help collect clean data
• Adjust the requirement settings for questions in a project
• Identify the ways to randomize answer options, questions on a page, and pages in a survey

Course 2: Advanced Question Types
By the end of this course, you will be able to:
• Define the following Advanced Question Types: Continuous Sum, Card Sort, Custom Table and Custom Groups
• Identify use cases for Continuous Sum, Card Sort, Custom Table and Custom Group Questions
• Build a Continuous Sum, Card Sort, Custom Table and Custom Group Question
• Recognize how the data from Continuous Sum, Card Sort, Custom Table, and Custom Group Questions will display on a report.

Course 3: Market Research Question Types
By the end of this course, you will be able to:
• Define the following Market Research Question Types: Image Heatmap, MaxDiff, Conjoint, Video Sentiment
• Identify use cases for Image Heatmap, MaxDiff, Conjoint, Video Sentiment Questions
• Build an Image Heatmap, MaxDiff, Conjoint, and Video Sentiment Question
• Recognize how the data from Image Heatmap, MaxDiff, Conjoint, and Video Sentiment Questions will display on a report.

Course 4: Specialty Question Types
By the end of this course, you will be able to:
• Define the following Specialty Question Types: Net Promoter Score, File Upload, Cascading Dropdown and Signature
• Identify use cases for Net Promoter Score, File Upload, Cascading Dropdown, and Signature Questions
• Build a Net Promoter Score, File Upload, Cascading Dropdown, and Signature Question
• Recognize how the data from Net Promoter Score, File Upload, Cascading Dropdown, and Signature Questions will display on a report.

With these four new courses, our subscribers now have 27 free courses to choose from that cover beginning essentials, account administration, and advanced question types.

Existing courses include:
• Beginning Essentials Level 1
• Beginning Essentials Level 2
• Account Administration

All of the classes are integrated into the Alchemer app, so there is only one login and password for you to remember. Once you are logged in, you can begin taking classes. You can find all four programs for free to subscribers from within your account.

Now is the Time to Get the Most Value from Your Alchemer Investment

This is the perfect time to learn about Alchemer and how you can get the most out of our platform. Begin taking our free classes to improve your project building, account management, and reporting skills. To date, more than 5300 Alchemer users have successfully enrolled and participated in Alchemer University Courses to increase their knowledge and usage of the application.

Best of all, these 27 classes are free with your subscription. So now is the time to start collecting better feedback and get more out of your Alchemer investment with Alchemer University!

The post Collect the Very Best Feedback with New Classes from Alchemer University appeared first on Alchemer.

Getting valuable feedback requires collecting a variety of information and distilling that information into meaningful metrics. Asking the right questions and creating a user-friendly flow so your audience can easily click or type their response takes some strategy and intention. Still, you may miss important feedback that would easily be discovered with face-to-face interactions.

Alchemer Video Feedback fills in these gaps, providing the visual cues and verbal nuances you need in order to see the whole story behind your metrics. By collecting video responses, you can make informed decisions based on audience storytelling. This allows for quick, deep insight into the why behind respondents’ feedback.

Seamless Integration Keeps Audiences Engaged

We provide a seamless video feedback solution that is integrated into our platform. As you create your survey, you can add a Video Feedback question at any time. Simply ask an open-ended question, embed the video question, set the time constraints, and your survey is ready to go. Your audience records their responses directly within the survey. No redirects to third-party applications makes it quick and easy for your audience to share their thoughts about your question.

Video responses are collected and sent for transcription and sentiment analysis as they come in. All of your video responses are available in the Alchemer reporting feature. Reports include automatically generated sentiment-based clips, bucketing responses into Positive, Neutral, or Negative segments.

Sentiment Tagging and Human Transcriptions Provide Accurate Feedback

With our sentiment analysis, you can quickly discern key trends and audience emotions. This solution also expands how you can collect research data.

Within 24 hours, often much sooner, you will receive video transcriptions, giving you in-depth insight into what your audience says as well as their facial expressions when they say it. Our transcripts are created by humans, not AI, so you get higher quality transcriptions to accurately measure the responses you receive.

Transcriptions are then analyzed based on the question – powered through IBM Watson – for Sentiment Analysis. Once the text from the video response is analyzed, a sentiment score is stored in Alchemer reports. This uses machine learning along with natural language processing to identify sentiment in each sentence of a response. It helps categorize video content based on respondents’ true feelings so Alchemer users can make informed decisions based on respondents’ input.

Upgrading your surveys with Alchemer Video Feedback can transform your overall research. You gain tremendous insight when there is a face and voice behind the data you receive. Learn the why behind your feedback through this seamless, easy-to-use Alchemer feature.

To learn more about Alchemer Video Feedback, click here.

The post Adding Video Feedback: Put a Face to Feedback and Hear the Story Behind the Metrics appeared first on Alchemer.